Shipping & Returns

Shipping Policy

All orders will typically ship out in 2-3 business days of receiving cleared payment. For any items that are not available at the time of ordering, we will contact you for further instructions. The shipping rate will automatic calculated at the checkout.

For the destination to Peninsular of Malaysia, all small package below 2kg will ship by Poslaju. The larger parcel above 2kg will ship by either courier company, Pos Parcel service or lorry transport company.

For the destination to Sabah and Sarawak, all small package below 1kg will ship by Poslaju, all above 1kg will ship by Pos Parcel.

 

Shipping Transit Times

Poslaju: 1 business day

Pos Pacel: 3 to 5 business days

Courier Company: 1 to 5 business days

Lorry Transport Company: 1 to 5 business days

 

We can ship products Internationally by using UPS or Pos Malaysia Air Parcel, please contact us to get the shipping rate to your country.

 

 

Return Policy

Customer satisfaction is our frist priority.

If you are not completely satisfied with your purchase, simply return the product within 7 days. Returned items must be in re-sellable condition (unopened) including the original receipt. Please note that customers are responsible for the postage for shipping back the products, and contact us before items returned. Returned items will be refunded excluding the cost of shipping.

If the delivered order is missing products or contains incorrect products, please contact us immediately to remedy the problem.

Customers are responsible for submitting orders with correct address. If an order is lost or returned due to incorrect address, the order may be re-delivered at customer's cost or, if order is returned, total refund will be minus shipping charges already incurred.

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